Captain Cooks Casino T&Cs: Bonus Rules, Limits and Account Policies
Use of our services means acceptance of our Terms of Use. In Canada, that starts before play begins and continues while your account remains active.
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Please read the rules carefully. They cover eligibility, account access, banking, bonus conditions, fair play, privacy, and how revised terms apply.
Account Verification and Bonus Limits
We may verify identity, request supporting documents, and review account details where needed. We also may amend, cancel, or refuse a promotion under its stated conditions.
Withdrawals remain subject to verification procedures and applicable limits. Processing time can also change depending on the payment method selected for the request.
We may update these Terms of Use at any time. Continued use of our services means you accept the revised version.
Eligibility Rules for Canadian Players
Access is intended for players in jurisdictions where online gambling is lawful. In Canada, you must also meet the legal gambling age that applies where you live.
This website is intended for users aged 18 and over. If local rules set a different legal age, that higher standard applies.
All games are played at your own risk, and losses resulting from use of our services remain your responsibility under these terms.
Account Registration and Security Requirements
Registration must be completed with accurate and truthful details. We allow only one account per player, and duplicate accounts can lead to review.
You are responsible for keeping your username and password secure. That includes limiting access to your device, login details, and payment credentials.
Deposits must be made with payment methods registered in your own name. This helps us maintain account integrity and carry out standard verification checks.
| Verification point | Account step | Required detail |
|---|---|---|
| Registration | Opening an account | Only one account is allowed, and all information must be accurate and truthful. |
| Age check | Before playing | You must be at least 18 or the legal gambling age in your jurisdiction. |
| Login security | Ongoing access | You must keep your username and password secure. |
| Identity review | Verification stage | We may request supporting documents to confirm identity. |
| Deposits | Funding your account | Payment methods must be registered in your name. |
| Withdrawals | Cashing out | Requests are subject to verification procedures, applicable limits, and variable processing times. |
| Promotions | Claiming offers | Bonus terms can include wagering requirements and expiry dates, and offers may be changed or refused. |
| Data handling | Using our services | Personal information is collected, stored, and processed in line with applicable laws. |
Bonus Terms, Privacy and Support
Bonus offers, including welcome promotions, come with specific terms. Those terms may include wagering requirements, expiry dates, and other conditions tied to eligibility.
A new-player offer of 500 CAD may be available, but promotion rules still apply before any bonus is activated or used.
Unfair strategies, automated tools, and fraudulent activity are strictly prohibited. We encourage players to use responsible gaming tools to manage gambling activity more effectively.
We safeguard personal information under our Privacy Policy, and data is collected, stored, and processed in compliance with applicable laws.
For any point that needs clarification, contact our support team by email or live chat before using a feature, bonus, or payment method.